Frequently Asked Questions
Everything you need to know about our premium travel luggage and cabin bags.
Do your cabin bags comply with low-cost airline size restrictions?
Yes, our cabin bags are specifically designed to meet the strict 55x40x20cm or 40x20x25cm requirements for major airlines like Ryanair, EasyJet, and British Airways. Please check the 'Specifications' tab on each product page for exact dimensions.
What kind of warranty do you offer on your luggage?
We offer a comprehensive 2-year limited warranty on all suitcases and travel bags. This covers manufacturing defects such as faulty zippers, wheels, and handles to ensure your travels remain stress-free.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-5 business days, while express options are available at checkout. All orders include a tracking number sent via email as soon as your luggage leaves our warehouse.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. Products must be unused, in their original packaging, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are the materials used in your bags water-resistant?
Most of our soft-shell bags are made from high-density, water-resistant polyester, while our hard-shell cases are crafted from durable ABS or Polycarbonate to protect your belongings from the elements.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.